Aug 03 2008

30 Ways To Not Come Across Like A Salesperson

Published at 9:37 am under Sales Marketing Management

One of my clients has fallen under the spell of a cult.

Specifically, it is a sales training cult that has taught him to repudiate everything he thought he knew about selling, including some of the ideas I gave him.

Customers hate salespeople! his new gurus assert, so no matter what he should never, ever come across like one.

If that is his goal, heres my advice, 30 ways to not seem like a salesperson:

Dont establish value. Dont assert your competitive advantage. Dont get referrals. Dont act as if their business is important to you. Dont get testimonials. Dont cross-sell or up-sell. Dont prospect by phone or on foot. Dont set appointments. Dont try to get through secretaries, other screeners, and voice mail. Dont polish your presentation skills. Dont listen. Dont qualify the prospect for financial ability. Dont probe for needs. Dont answer objections. Dont close. Dont negotiate, trying to maintain your margins. Dont work hard. Dont get any outside, non-cult sponsored training. Dont persist. Dont maintain a positive mental attitude. Dont be likable or charming. Dont tell jokes or stories. Park your drive and your need to achieve under the pillow. Dont believe in your product. Dont be a self-starter. Dont be methodical, follow a proven routine, or script. Dont bounce back from rejection. Dont continuously improve or seek new ideas and techniques. Dont discuss features and benefits. Dont like yourself.

Whats that last one on the list?

Dont like yourself?

Of course, this is essential to the success of any cults message. They have to make you feel inadequate the way you are, to mercilessly murder the pre-cult you, and all of your prior references.

Only through self-obliteration can you be reborn as a PURE NON-SALESPERSON.

Well, hes on his way.

I hope my little list helps him to reach his destination.

Dr. Gary S. Goodman is the

best-selling author of 12 books and more than

a thousand articles. His seminars and training

programs are sponsored internationally and he

is a top-rated faculty member at more than 40

universities, including UCLA Extension, where

he has taught since 1999. Dynamic, experienced,

and lots of fun, Gary brings more than two decades

of solid management and consulting experience

to the table, along with the best academic preparation

and credentials in the speaking and training industry.

Holder of five degrees, including a Ph.D. from the

Annenberg School For Communication at USC,

an MBA from the Peter F. Drucker School of Management,

and a law degree from Loyola, his clients include several

Fortune 1000 companies along with successful family

owned and operated firms across America. Much more

than a talking head, Gary is a top mind that youʼll

enjoy working with and putting to use.

He can be reached at: gary@customersatisfaction.com

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